FAQ

ABOUT US & AVAILABILITY

WHO IS ABCROATIA?

Abcroatia is a trusted holiday market place newly launched to help you find the best apartments & villas in stunning destinations throughout Croatia. We operate in areas that we know well so we have the inside track when it comes to finding something to suit whatever you’re looking for and for all budgets.
The rise of Croatia as one of Europe’s hottest festival destinations has been meteoric in recent years, so we’re connecting two of the greatest things in life – music & travel. We provide costume made festival holiday packages designed for just you.
Discover amazing places to stay in stunning destinations.

ARE THE PROPERTIES AVAILABLE FOR THE REQUIRED PERIOD OF TIME?

Our holiday homes are presented as search results which are available for your desired period. The vacancies are regularly updated and will be checked again for verification when a booking is made. If any discrepancy arises you will be immediately informed and alternative offers will be made matching your enquiry.

PRICES AND ADDITIONAL CHARGES

WHICH ADDITIONAL CHARGES MUST BE PAID ON ARRIVAL?

In the object description you will be able to find information regarding additional charges due on arrival, which services must be booked in advance and what is included in the rental price. Such charges and fees must be paid in the respective local currency.
Bed linen/Towels: It is stated under additional charges if bed linen and towels are included in the rental price or must be booked separately. If there are no details on this then it will be necessary to bring bed linen and towels with you.
Final cleaning: In cases where the final cleaning is included in the rental price or can be booked for an additional fee the property must merely be left broom clean. 
Heating/air conditioning: In the object description there are details on heating and air conditioning. Under additional charges you can find the costs which will be due for any air conditioning or heating used. Please note that in some countries there can be statutory limitations for heating periods.

Visitor’s Tax: In the object description under additional charges you are able to find details on whether a visitor’s tax is payable as well as the amount due. Please note that this information is non-binding as municipalities may change the tax at any given time.
Deposit: You can find information on the amount of the deposit in the respective object description. In most cases the deposit will be due on arrival in local currency. In some circumstances it will not be possible to provide the deposit with your credit/debit card. Should the owner transfer the deposit back to your account please provide them with the necessary bank details. For a vacation abroad the IBAN and BIC codes must also be disclosed.

FURNISHING OF HOLIDAY HOUSES

CAN I BRING A PET?

The object description will provide information if you’re permitted to take pets. Generally such accommodations will allow you to bring a pet with you but do let us know. Please note additional costs will incur.

DOES THE HOLIDAY ACCOMMODATION HAVE A TV?

The object description will provide information on whether there is a TV and other electronic devices.

IS THERE A BABY BED AVAILABLE?

Please check the object description for this information. If nothing is stated then this would mean there is no baby bed provided in that accommodation. If you should require one please let us know and we will try to accommodate you.

HOW ARE THE STATED DISTANCES MEASURED?

The stated distances details are linear distances. Often the provided distances are estimated figures.

BOOKING AND PAYMENT OPTIONS

HOW DO I MAKE A RESERVATION?

Select your desired holiday accommodation via the search and click on “book” or “Send enquiry” in the description. Then please fill out the booking form and provide all necessary details and don‘t forget to state the number of people including their names and ages (also infants). Afterwards click on “next step” and you will be displayed an overview with all booking details. Here you can select the method of payment. Read and accept the terms and conditions of both the provider and Abcroatia. By clicking on the button “Book liable to pay” your reservation will be sent to us that will be passed onto our product partner. As soon as the message is received you will receive an email with further information and confirmation. Alternatively if you need further assistance you can make an enquiry or booking via email or our contact number.

WHAT ARE THE PAYMENT OPTIONS WITH ABCROATIA?

The types of payment and conditions are dependent on the selected booking, period between booking and arrival, country where the customer lives and a number of other factors. For this reason you are able to find detailed information in the description on this matter. In our terms and conditions you can also find general details on payment conditions and options. Should you still have any questions then please do not hesitate and contact customer service.

WHAT DOES MAXIMUM OCCUPANCY MEAN?

All holiday homes and apartments have a maximum occupancy which means that that only the given number of people can occupy the property. This also includes babies and small children. Should you want to take more people then it is necessary to make an enquiry. For this we require the age and name of the person who will be additionally travelling with you. Please state this in your booking request. In some cases an additional charge will be made for each additional person.

CAN I CANCEL MY BOOKING?

The booking can be cancelled at any time. The amount of cancellation fees is stated in the object description and depends upon the time of cancellation. In the case that circumstances don’t permit you to travel then let us know as soon as possible even if it is just a couple of days before arrival. You will generally be reimbursed a part of the paid rental price.

CAN I BOOK CAR RENTALS AND FURTHER ADDITIONAL SERVICES?

Yes we also provide the possibility in addition to your holiday home bookings the option of making a reservation for car rentals. In this case you will receive the documents directly from the respective operator.

ARRIVAL / DEPARTURE AND TRAVEL DOCUMENTS

ARE ARRIVAL AND DEPARTURE TIMES DETERMINED?

The property owners set arrival and departure times. During peak seasons no exceptions will be made however during the low season it is possible to deviate from these dates on request.

CAN I GET HOLD OF THE ADDRESS OF THE HOLIDAY PROPERTY IN ADVANCE?

The location of the property will be stated in the location information of the object description. You will also receive the address with your travel documents before departure.

WHEN AND HOW DO I RECEIVE THE TRAVEL DOCUMENTS?

The travel documents will be sent to you via email after the payment is made in full for your booking. Customers generally receive their travel documents between 10 to 14 days before departure.

HOW IS THE HANDOVER OF THE KEYS ORGANISED?

You will find details on the handover of the keys in your travel documents which is sent to you via email. On presentation of your rental voucher you will receive the keys for your booked accommodation upon arrival.

WHO IS THE CONTACT PERSON ON ARRIVAL?

The contact details of the contact person on arrival are stated in your travel documents.